Contact information and publisher disclosures

What this page can answer

This decision record sets the scope for contact information, separating verified facts from items requiring direct account inspection or legal counsel.

How to contact the WM Guide India editorial desk

Direct finding: WM Guide India maintains an open editorial desk for readers, researchers, legal professionals, and consumer advocates. Reach out to our team regarding research feedback, source submissions, or editorial inquiries.

• **Editorial Inquiries & Research**: `[email protected]` • **Factual Corrections Desk**: `[email protected]` • **General Compliance & Legal**: `[email protected]` Our editorial team reviews all correspondence and responds within two business days.

Please ensure all inquiries regarding factual corrections include the specific page URL and accompanying primary source documentation.

Factual correction and dispute submission protocol

Direct finding: We are committed to absolute factual precision. If you identify a factual error, outdated regulatory reference, or inaccurate operational description on our website, submit a formal correction request.

To submit an actionable correction request, provide: 1. The exact URL of the page containing the disputed text. 2. The precise sentence or paragraph in question. 3. The proposed factual correction. 4. Verifiable primary source evidence (e.g., official government gazette, MeitY notification, corporate registrar filing, or primary terms document).

Our research team independently verifies all submitted evidence before updating published records. Material changes are documented in our editorial log.

Clarification of our role: What WM Guide India does NOT do

Direct finding: To avoid misunderstanding, we clearly state the boundaries of our service: WM Guide India is an independent informational publisher. We are NOT a gaming operator, payment processor, or legal representation service.

• We **DO NOT** create gaming accounts, manage passwords, or provide customer support for external gaming websites. • We **DO NOT** process, hold, trace, or recover monetary deposits or withdrawals. • We **DO NOT** accept personal identity documents, bank statements, or payment credentials from readers. • We **DO NOT** provide individualized legal counsel or dispute arbitration services.

If you require account assistance for a specific gaming brand, please contact that operator's official customer support desk directly.

Publisher independence and commercial transparency charter

Direct finding: WM Guide India operates under a strict Editorial Policy ensuring that commercial affiliate links (such as /out/go routes) remain entirely segregated from research findings and brand reviews.

Commercial partnerships do not influence our brand evaluation frameworks, risk warnings, or regulatory assessments. We do not accept payment to remove negative reviews, fabricate ratings, or omit compliance warnings.

Read our complete Editorial Policy to understand our governance standards and fact-checking methodology.

Evidentiary standards and primary source methodology

All analysis published in this guide adheres to strict evidentiary standards governed by our Editorial Policy. We prioritize primary legal statutes, official regulatory notifications from the Ministry of Electronics and Information Technology (MeitY), Directorate of Enforcement advisories, and verifiable corporate filings over marketing claims.

When assessing platform technical features, payment processing reliability, and account verification rules, our research team inspects cryptographic SSL certificates, software provider API integrations (such as Evolution, Pragmatic Play, and Spribe), and public terms of service. Where operational details cannot be independently verified through official records, we explicitly document those gaps rather than making promotional assumptions.

Consumers researching contact information are encouraged to cross-reference our findings with current primary sources, maintain independent offline records of all account interactions, and prioritize personal cybersecurity and financial safety at all times.

Regulatory compliance and consumer risk synthesis

Under the Promotion and Regulation of Online Gaming Act, 2025, which came into full effect on 1 May 2026, offering online money games, advertising them, and facilitating associated financial transactions are prohibited within India. Offshore gaming operators holding concessions in foreign jurisdictions (such as Curacao, Malta, or Isle of Man) hold zero statutory authorization under Indian law.

Engaging with offshore gaming services exposes consumers to significant financial and legal vulnerabilities, including irreversible cryptocurrency transfers, dynamic payment gateway routing through third-party mule accounts, and an absence of formal consumer arbitration mechanisms within domestic jurisdiction. Understanding these operational boundaries enables consumers to approach digital platforms with rigorous skepticism and disciplined risk management.

Practical evaluation framework and safety checklist

When evaluating contact information, applying a disciplined, evidence-based methodology prevents costly oversights. Use this four-point evaluation framework before making account decisions:

1. Verify Primary Evidence: Cross-reference operator claims against dated terms and conditions, corporate registrar filings, and cryptographic security certificates. Never accept verbal assurances from customer service chat agents as contractual terms.
2. Audit Account Boundaries: Ensure your registered account profile matches your official government identification character-for-character. This prevents administrative compliance holds during withdrawal processing.
3. Maintain Independent Transaction Logs: Preserve timestamped screenshots of bank transfers, 12-digit UPI UTR numbers, and cashier receipts in an offline folder. Authoritative banking records are the sole evidence accepted during payment disputes.
4. Enforce Strict Financial Safeguards: Treat all real-money gaming as high-risk discretionary activity. Set strict deposit limits, never chase losses, and recognize that under the 2025 Online Gaming Act, zero participation represents the safest financial boundary.

By adhering to these systematic checks, consumers can navigate online platforms with complete awareness of underlying technical and regulatory realities.

Frequently asked questions about contact information